Managed behavioral health services

To complement the disease management program, Aurora Behavioral Health Services provides a comprehensive provider network and care management program for your behavioral health needs.

We bring a managed care focus to behavioral health care. By integrating all programs and assigning highly trained case managers to each patient, nonessential duplication of services is avoided and close monitoring and coordinated care throughout each stage of recovery is possible. Practice guidelines and clinical standards are universally applied, guaranteeing consistent treatment from person to person.

Aurora Behavioral Health Services provides a wide array of services to ensure that individuals receive the least restrictive and most appropriate level of care. These services include:

  • Employee Assistance Programs
  • Evaluation, assessment and referral services
  • Outpatient programs
  • Partial hospital programs
  • Crisis stabilization programs
  • Inpatient hospital services
  • Aftercare programs
  • Family programming
  • Home-based programs
  • Residential programs
  • Other programs as needed to serve specific client groups


Employees are provided a toll-free number to call when they have questions about behavioral health issues. The Care Management Center is staffed with Masters level therapists and/or RNs trained in behavioral health. The Care Management Center assesses the severity of the call as either emergent, urgent or routine. Based upon specific assessment criteria, the caller is then directed to the appropriate level of care or provided the information he/she is seeking.

If treatment is required, a care management specialist coordinates services for each patient and, if appropriate, communicates information to family members, the employer, EAP professionals and/or to the patient's primary care physician.

Outcome monitoring

The Care Management Center specialists coordinate services for patient populations with common problems, such as depression, through the use of clinical protocols and pathways. By examining defined populations with common symptoms and socio-demographic needs, we are able to offer programs which obtain measurable clinical outcomes for patient specific groups.

Get more information on Aurora's Behavioral Health Services.